However, credits included with RecCloud membership plans are only valid during the membership period. Once your membership expires, these bonus credits will also expire and can no longer be used."}},{"@type":"Question","name":"Is Membership Universal?","acceptedAnswer":{"@type":"Answer","text":"When you purchase a RecCloud membership, your VIP account can be used across all platforms—mobile, tablet, and desktop—unlocking all corresponding VIP features."}},{"@type":"Question","name":"Data Privacy and Security","acceptedAnswer":{"@type":"Answer","text":"RecCloud guarantees a virus-free and ad-free experience. The platform employs data encryption, access control, and identity authentication technologies to ensure the utmost security of your files and data, with no risk of leaks.
If you encounter any suspected virus issues, it is likely a false alarm caused by external factors. Please report the issue immediately through the official contact page (https://reccloud.com/contact). The RecCloud team will respond swiftly to resolve the problem for you."}},{"@type":"Question","name":"How Can I Obtain an Invoice? ","acceptedAnswer":{"@type":"Answer","text":"After making a purchase, you can directly obtain an electronic invoice from the payment platform. If you encounter any problems in acquiring the invoice, please feel free to contact us by submitting a support ticket (https://reccloud.com/contact). We will ensure to send it to you as soon as possible."}},{"@type":"Question","name":"How Can I Request a Refund? ","acceptedAnswer":{"@type":"Answer","text":"If you've successfully subscribed but need a refund due to special circumstances, we welcome your refund request. The refund amount will be calculated according to our refund policy (https://reccloud.com/refund-policy)."}}]}
RecCloud meets international security standards with ISO/IEC 27001, ISO/IEC 27701 certifications and full GDPR compliance. Our advanced encryption protocols ensure your data remains protected throughout every step of processing.
ISO/IEC Security Management
ISO/IEC Privacy Management
General Data Protection Regulation
RecCloud has introduced "credits" as a new unit for using AI-related features on the platform. Here's a quick guide to understanding credits:
Earning Credits
By purchasing an annual or weekly RecCloud membership, you'll receive credits based on the membership type. Check the "RecCloud Pricing Plans" section for details.
If you need additional credits after becoming a member, you can buy more through the "Upgrade Credits" option.
Your credits balance updates in real-time upon purchase and can be checked in your account on the RecCloud website.
Using Credits
Credits are deducted based on the features you use and the credit consumption rules.
For detailed information, refer to the "Credits Deduction Rules" in the membership benefits section.Examples include:
● AI Subtitles/Speech-to-Text: Free for the first minute, then 1 credit per minute. Files shorter than a minute still cost 1 credit.
● Text-to-Speech: Free for the first 200 characters, then 1 credit per 500 characters. Texts shorter than 500 characters still cost 1 credit.
● VIP users can download files up to 100MB for free. Exceeding 100MB or downloading files as a non-VIP user costs 6 credits per GB.
After completing a task, the system automatically deducts the appropriate number of credits from your account.
This flexible credit system allows you to top up as needed, enjoy personalized services, and unlock advanced features.
If you require customized software or bulk purchasing, please contact our business manager.
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