Question 1

What Are Credits on RecCloud?

Accepted Answer

RecCloud has introduced "credits" as a new unit for using AI-related features on the platform. Here's a quick guide to understanding credits:

Earning Credits

By purchasing an annual or weekly RecCloud membership, you'll receive credits based on the membership type. Check the "RecCloud Pricing Plans" section for details.

If you need additional credits after becoming a member, you can buy more through the "Upgrade Credits" option.

Your credits balance updates in real-time upon purchase and can be checked in your account on the RecCloud website.

Using Credits

Credits are deducted based on the features you use and the credit consumption rules.

For detailed information, refer to the "Credits Deduction Rules" in the membership benefits section.Examples include:

● AI Subtitles/Speech-to-Text: Free for the first minute, then 1 credit per minute. Files shorter than a minute still cost 1 credit.

● Text-to-Speech: Free for the first 200 characters, then 1 credit per 500 characters. Texts shorter than 500 characters still cost 1 credit.

● VIP users can download files up to 100MB for free. Exceeding 100MB or downloading files as a non-VIP user costs 6 credits per GB.

After completing a task, the system automatically deducts the appropriate number of credits from your account.

This flexible credit system allows you to top up as needed, enjoy personalized services, and unlock advanced features.

Question 2

Are Purchased Credits Permanent?

Accepted Answer

If you buy credits through the "Upgrade Credits" option after becoming a RecCloud member, these credits are permanent and never expire.
However, credits included with RecCloud membership plans are only valid during the membership period. Once your membership expires, these bonus credits will also expire and can no longer be used.

Question 3

Is Membership Universal?

Accepted Answer

When you purchase a RecCloud membership, your VIP account can be used across all platforms—mobile, tablet, and desktop—unlocking all corresponding VIP features.

Question 4

Data Privacy and Security

Accepted Answer

RecCloud guarantees a virus-free and ad-free experience. The platform employs data encryption, access control, and identity authentication technologies to ensure the utmost security of your files and data, with no risk of leaks.
If you encounter any suspected virus issues, it is likely a false alarm caused by external factors. Please report the issue immediately through the official contact page (https://reccloud.com/contact). The RecCloud team will respond swiftly to resolve the problem for you.

Question 5

How Can I Obtain an Invoice?

Accepted Answer

After making a purchase, you can directly obtain an electronic invoice from the payment platform. If you encounter any problems in acquiring the invoice, please feel free to contact us by submitting a support ticket (https://reccloud.com/contact). We will ensure to send it to you as soon as possible.

Question 6

How Can I Request a Refund?

Accepted Answer

If you've successfully subscribed but need a refund due to special circumstances, we welcome your refund request. The refund amount will be calculated according to our refund policy (https://reccloud.com/refund-policy).

Features	Rules
AI Speech-to-text	Transcription & Summary: 1 credit/min Speaker Identification: 2 credit/min Translation: 2 credits/task
AI Video Translation	Subtitles only: 2 credits/min Dubbing + Subtitles(single voice): 8 credits/min Dubbing + Subtitles(multi-voice): 10 credits/min Voice cloning: 10 credits/min Remove original subtitles: 4 credits/min Retranslate: 4 credits/min
AI Subtitles	Detect: 1 credit/min Translate: 2 credits/min
AI Text-to-Speech	Single voice: 1 credit/ 200 characters Multi voice: 2 credits/ 200 characters Text translation: 2 credits/task
AI Text-to-Video	Advanced model: 30 credits/video Editing: Text to video frame: 3 credits/frame Frame to video: 30 credits/usage Basic model: 10 credits/video
AI Audio/Video Summary	File(Local & Cloud): 1 credit/min YouTube: 6 credits/usage
Other	File download: 6 credits/GB

Features	Free	Basic	Pro	Business
Credits	0
Storage	2GB	10GB	10GB	100GB
File limit	5	Unlimited	Unlimited	Unlimited
Online recording duration	1 min	Unlimited	Unlimited	Unlimited
Data retention	1 month	Permanent	Permanent	Permanent
Access AI features	Free trial
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